Hire Desk Controller (Retail and Plant Hire)  

Summary

As a successful plant hire provider and tool and small plant retail outlet, we are looking for an enthusiastic, hard-working individual to join our team based in our Ardrishaig Depot.  This is a full time permanent position, working with colleagues and on own initiative to achieve a high standard of service to our customers. 

Responsibilities and Duties

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• Hire desk sales and customer service – face to face and over the phone

• Dealing with customer enquiries in a polite and professional manner

• Building lasting relationships with repeat customers

• Successfully converting hire enquiries in to hire contracts

• Organising on and off hires, including co-ordinating delivery and collections  

• Raising contracts on bespoke IT Hire System (‘Syrinx’ system – training will be given)

• Keeping track of stock and ordering by phone or through computerised system

• Liaising and working with our other two depots in Oban and Dunoon

• Organised and able to prioritise workload

• Ensure the highest level of ‘good housekeeping’, with accurate record keeping

• Administration tasks in relation to the Hire Desk

Qualifications and Skills

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• Good tool and plant knowledge preferable

• IT literate

• Strong commitment to deliver excellent customer service

• Excellent communication skills and good telephone manner

• Organised with the ability to multi task

Benefits

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• Rate of pay dependent on previous experience

• Full time position

• Monday to Friday – 07:30 to 17:30hrs   

• Holidays 28 days per annum inclusive of statutory bank holidays

• Staff discount

• Contributory pension

Send a CV to Fay Harris, The Mellex Group Ltd., Glenburn Road, Ardrishaig, Argyll PA30 8EU or e-mail: fay@mellex.co.uk